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Charged twice for my October invoice
Maya Lindqvist via email
Billing
Hi, I was charged twice for my October invoice. Could you refund the duplicate payment? Order 48213.
Suggested reply
Hi Maya, sorry about that. I can see the duplicate charge and have refunded it. It will show on your statement within 3 to 5 days.
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What Nova does on day one.
Three things we are building first. More follows after launch.
One inbox for everything
Email, chat, app-store reviews and forms land in one place. Nothing gets lost anymore.
Priority on autopilot
Nova detects urgency and sentiment, sorts by importance and assigns an owner automatically.
Reply as a team
Templates, internal notes and due dates keep every reply fast, consistent and traceable.
Questions, answered.
Short answers about the beta, your invite and your data.
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